Associate Product Specialist

About the role

FactSet's Data Solutions team in Hyderabad, India, delivers an industry-leading content delivery platform and the Open: FactSet Marketplace to over 200,000 investment professionals worldwide. As an Associate Product Specialist, you will contribute to product management and support by managing daily product requests, assisting product owners with spec'ing and designing financial data products, analyzing recurring issues for feature enhancements, collecting usage and resolution metrics, and creating support documentation and best-practice guidance. You will collaborate closely with Content, Product, Strategy, Sales & Support, and Engineering groups.

What you’ll do

• Manage the group's daily inflow of product requests and guide them to a meaningful and timely resolution
• Communicate clear and detailed responses to requests while tying in references to supporting documentation
• Assist product owners in spec'ing and designing products that capture market share in the financial data investments space
• Contribute to departmental product development projects
• Identify recurring issues/requests and make recommendations for feature enhancements
• Collect metrics for product usage, issues reported, time to first response, time to resolution, etc.
• Identify areas for improvement of Product Support
• Create and maintain support and troubleshooting documentation

What you’ll bring

• Bachelor's or Master's degree in computer science, Engineering, Information Systems and/or Finance
• Professional experience and competency in three or more of the listed areas (Programming & ML, Claude AI, Data & Evaluation, Deployment, Research & Benchmarking)
• Experience working in Unix / Linux environments
• SQL and other RDBMS platforms
• Knowledge of Shell scripting / procedural programming
• Experience with one or more of C++ / Perl / Python / Ruby / Java
• Programmatic APIs
• Specification writing / technical documentation

Nice to have

• Knowledge of financial databases used in financial markets
• Knowledge of Product Development Life Cycle from Ideation to Go-to-Market
• Technical specification writing or maintenance experience of tools, enhancements, products
• Ability to learn automation frameworks and conceptualization
• Knowledge or experience with analytical software from FactSet, CapIQ, Thomson Reuters or Bloomberg
• Ability to learn to work with project management software and in Agile Environment

Skills

Benefits

• Health, life, and disability insurance
• Retirement savings plans and a discounted employee stock purchase program
• Paid time off for holidays, family leave, and company-wide wellness days
• Flexible work accommodations
• Career progression planning with dedicated time each month for learning and development

Education

Bachelor's or Master's degree in computer science, Engineering, Information Systems and/or Finance