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Hiring companyAmazon

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Senior Delivery Consultant, Customer Experience, Professional Services

Bengaluru, KA, IND Full-time On-site

About the role

AWS Professional Services – Connect CX practice helps enterprise customers modernize contact centers with AI-powered solutions. The Senior Delivery Consultant designs, builds, and delivers complex Amazon Connect CX solutions, leads pre‑sales workshops, and mentors the practice team. Bengaluru, India, on-site work model, with occasional remote collaboration.

What you’ll do

  • Architect and deliver multi‑channel Amazon Connect implementations
  • Build production integrations with CRM and backend systems
  • Implement AI‑powered capabilities like Amazon Q, Lex, and generative agents
  • Lead pre‑sales discovery workshops and create technical proposals
  • Mentor and develop consulting team members
  • Define and enforce technical governance and best practices

What you’ll bring

  • 10+ years designing and implementing Amazon Connect solutions
  • 3+ years hands‑on with Amazon Connect ecosystem
  • Strong software engineering: Python, TypeScript/Node.js, AWS CDK/CloudFormation
  • AI/ML experience with Amazon Bedrock, LLM agents, prompt engineering
  • Integration of CRM/ITSM systems (Salesforce, ServiceNow, Zendesk)
  • Pre‑sales leadership on 5+ proposals
  • Delivery leadership of 5+ team members
  • Mentoring 3+ junior consultants

Skills

Amazon ConnectServerless ArchitectureAI/ML IntegrationPythonTypeScriptCI/CD PipelinesContact Center DesignPre‑sales

Education

Bachelor's degree in Computer Science, Engineering, Mathematics or equivalent

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