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Hiring companyTrellix
Verified today
Technical Customer Success Manager
Bangalore, Karnataka, India Full-time Hybrid
About the role
Skyhigh Security's Customer Success team drives adoption and value of its cloud security platform. The Technical Customer Success Manager acts as the trusted technical advisor, managing relationships, conducting health checks, delivering governance meetings and workshops, and coordinating with support and product teams to ensure successful deployments. Bangalore, hybrid work model, relocation assistance available.
What you’ll do
- Own technical relationship with key customers
- Conduct health checks and advisory sessions
- Run governance and QBR meetings with C-level stakeholders
- Coordinate escalations with support and engineering teams
- Drive adoption and best‑practice workshops
- Collaborate with sales, product, and engineering on customer needs
What you’ll bring
- 4-6 years in technical customer-facing role
- Strong understanding of OSI Model and TCP/IP
- Experience with application layer protocols and PKI
- Knowledge of firewalls, VPN, SIEMs
- Excellent troubleshooting and communication skills
- Ability to manage multiple enterprise accounts
Skills
Customer successTechnical supportNetwork securityCloud platformsGovernance meetingsWorkshops
Benefits
- Retirement plans
- Medical, dental and vision coverage
- Paid time off and parental leave
- Support for community involvement