EL
Hiring companyEthos Life
Verified today
Cx Trainer
Bangalore,India Full-time On-site
About the role
Customer Experience Strategy team at Ethos Life builds a technology-driven insurance platform and trains staff to deliver seamless service. The CX Trainer designs and delivers curriculum, coaches new hires, monitors performance, and reports program effectiveness. Bangalore, India, on-site work model.
What you’ll do
- Assess and improve training programs
- Conduct needs analysis and monitor participant progress
- Coach new employees to increase effectiveness
- Administer progressive discipline as needed
- Provide tracking and reporting on training outcomes
- Maintain up-to-date training materials
What you’ll bring
- 3+ years call center training & development
- Leadership training experience
- College degree or equivalent work experience
- Strong oral and written communication
- Knowledge of customer service and life insurance
- Experience with training tools such as Lessonly or Notion
Skills
Training designCurriculum developmentCall center operationsCustomer serviceLeadership coachingCommunication skills
Education
College Degree or equivalent