EL
Hiring companyEthos Life
Verified today
Cx Trainer
Bangalore,India Full-time On-site
About the role
Customer Experience Strategy team at Ethos Life focuses on empowering agents and improving customer service through robust training. The CX Trainer designs, delivers, and monitors training programs to boost new hire effectiveness and ensure compliance with company policies. Bangalore, India, on-site role with a focus on call center operations and curriculum development.
What you’ll do
- Assess and improve training programs
- Conduct needs analysis and monitor participant progress
- Coach and mentor new employees
- Administer progressive discipline as needed
- Provide tracking and reporting on training effectiveness
- Maintain up-to-date training materials
What you’ll bring
- 3+ years call center training & development
- 3+ years leadership experience
- College degree or equivalent work experience
- Strong oral and written communication
- Knowledge of customer service and life insurance
- Experience building scalable training programs
- Familiarity with Lessonly or Notion
Skills
Training DevelopmentCall CenterCurriculum DesignLeadership CoachingCustomer Service
Education
College Degree