Key Account Manager (Premium), Team Lead, EDC Sales

About the role

Paytm's QR & Sound Box team is seeking a KAM (Premium), Team Lead, EDC Sales based in Mumbai on-site. The role drives penetration of Paytm's QR Code and Sound Box business among Indian merchants, with a focus on premium merchant engagement and EDC sales. Day-to-day work includes meeting sales targets for payment solutions, managing team deliverables, countering local competition, and resolving merchant grievances to ensure revenue growth and customer satisfaction.

What you’ll do

• Engage with premium merchants through portfolio tracking, merchant communication, and ensuring service delivery in the assigned area
• Meet sales targets for multiple payment solutions including QR codes, EDC/card swipe machines, POS software, insurance, and other financial products
• Ensure product penetration along with revenue growth
• Enable new business lines and promote the brand in the marketplace
• Track and attend to merchant grievances and ensure timely resolution
• Plan and execute day-to-day activities with the team and review team deliverables
• Gather consistent market feedback on existing offerings and gain insights into competition
• Deploy products and articulate benefits and best practices at client locations to drive customer satisfaction, sales conversions, and retention

What you’ll bring

• Good sales and negotiation skills
• Understanding of local geography
• Ability to articulate complex solutions to novice customers
• Fintech experience or same field experience (priority)
• Self-starter who can take ownership without hand-holding and navigate ambiguity
• Passion for working in a fast-growing firm and readiness to get hands dirty
• Honesty and trustworthiness
• Interest in financial products and markets

Skills