Assistant Manager, CRM

About the role

Kalpataru CRM team ensures seamless client relationship management and drives customer satisfaction. The Assistant Manager maintains client data in Salesforce, resolves inquiries, coordinates with Sales, Projects, Legal and Finance, and leads process improvements to boost CSAT scores. Nagpur, India, on-site role with standard office perks and relocation assistance.

What you’ll do

• Manage and maintain client information on Salesforce
• Address customer inquiries, grievances, and service requests
• Collaborate with internal departments to resolve issues
• Monitor and enhance Customer Satisfaction scores
• Handle customer documentation and site‑level document tracking
• Manage site visits and customer escalations

What you’ll bring

• Communication Skills
• Customer Management Skills
• Excel Skills
• Problem-solving abilities
• Attention to detail
• Time management

Benefits

• Office cab/shuttle
• Cafeteria
• Performance bonus
• Relocation assistance
• Health insurance