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Hiring companyLARSEN & TOUBRO LTD.

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Assistant Manager CRM

Bengaluru, Karnataka, India Full-time On-site

About the role

Larsen & Toubro Ltd. CRM team manages customer interactions across the real estate lifecycle, driving retention and sales growth. The Assistant Manager oversees data entry in ERP/SAP, handles post‑sales handovers, collections, and escalated queries while coordinating with legal, finance, and engineering. Bengaluru office, on-site work model, with relocation assistance available.

What you’ll do

  • Manage and analyze customer lifecycle data in ERP/SAP
  • Drive post‑sales activities and property handovers
  • Coordinate collections, payments, and documentation with finance and legal teams
  • Lead customer delight initiatives such as welcome kits
  • Monitor and report CRM metrics, budgets, and MIS

What you’ll bring

  • Graduate or Post Graduate degree (MBA preferred)
  • 4-10 years experience in real estate sales or CRM
  • Proven track record in customer acquisition and retention

Skills

CRMCustomer RetentionData AnalysisERPSAPSales DocumentationStakeholder CoordinationCustomer Service

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