Senior Product Manager

About the role

Freshworks Inc. builds uncomplicated service software delivering exceptional employee and customer experiences through AI-powered CX and IT solutions. As a Senior Product Manager in Chennai, India, you will own and build end-to-end product modules, develop deep domain expertise, and plan, release, and measure success for sustained differentiation and growth. You will act as a customer champion bridging customers and engineering, practice product craftsmanship, communicate across Product, Engineering, Marketing, Sales, and Leadership, and break down complex problems into phased incremental progress while keeping the bigger picture intact.

What you’ll do

• Own and build modules for sustained differentiation and growth, developing deep domain expertise and understanding market trends
• Plan, build, release, and measure success for end-to-end modules
• Develop empathy with the customer base to understand various problems and serve as a bridge between customers and engineering teams to ensure focus on solving customer needs and delivering continuous
• Practice product craft, creating solutions with delightful user experiences and balancing solving customer problems with shipping the right product solution, taking pride in releasing small features w
• Communicate clearly to various stakeholders across Product development, Engineering, Marketing, Sales, and Leadership teams to bring the vision to life
• Break down complex problems into phases to help the team make incremental progress while keeping the bigger picture intact, evangelize the vision, and ensure maximum customer value is achieved with th

What you’ll bring

• 8+ years of working in global/cross-functional software teams in a software product company
• Empathetic with strong listening ability to understand customers and stakeholders
• Ability to arrive at intuitive and uncomplicated solutions from concept to scale by leveraging AI
• Ability to communicate complex concepts and customer problems simply to internal and external stakeholders
• Track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision
• Experience working in a mode of structured experimentation, measuring and iterating on problems to achieve product goals

Nice to have

• SaaS experience is preferred
• Experience in building CX products is a plus

Skills