IF
Hiring companyIDFC FIRST Bank
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Assistant Relationship Manager Liabilities
Madhya Pradesh, India Full-time On-site
About the role
Rural Banking team at IDFC FIRST Bank focuses on expanding retail banking services in rural India. The Assistant Relationship Manager – Liabilities deepens relationships with rural accounts, supports Relationship Managers in acquiring liabilities business, conducts area mapping, cold calling, KYC‑compliant account opening, and cross‑selling mobile banking, net banking, RD/FD products. Based in Madhya Pradesh, India, on‑site role with PAN India rural coverage.
What you’ll do
- Lead area mapping and maintain daily sales reports
- Prepare wish list of customers through cold calling and promotion activities
- Ensure completion of account opening with strict KYC compliance
- Engage customers with multiple products at account opening
- Maintain account activation and health
- Provide superior customer service to increase wallet share
- Resolve customer queries and issues
- Assess client needs and generate cross‑sell revenue opportunities
- Recommend process changes to improve service efficiency
- Support livelihood advancement and community development initiatives