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Hiring companyAltera
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IT End User Support Specialist
Bengaluru,Karnataka,India Full-time On-site
About the role
IT End User Support Specialist on Altera's IT Operations team ensures stability, security, and performance of end‑user systems across the Bengaluru office. The role provides Tier 2/3 troubleshooting for hardware, software, networking, Active Directory, and AV equipment, mentors junior staff, and contributes to upgrades, migrations, and deployments. Bengaluru, India, on-site with occasional after‑hours on‑call rotation.
What you’ll do
- Provide Tier 2/3 support for hardware, software, and network issues
- Set up and maintain laptops, mobile devices, and peripherals
- Support Active Directory, email, VPN, and printer troubleshooting
- Assist users with conference room AV setups
- Participate in IT projects such as upgrades, migrations, and deployments
- Document solutions and SOPs for knowledge base
- Collaborate with other teams to improve IT support and user experience
- Mentor and develop junior support staff
What you’ll bring
- 3+ years IT support experience
- Bachelor’s in IT/CS or equivalent
- Windows and macOS expertise
- Active Directory, Office 365, endpoint management
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
Nice to have
- CompTIA A+ or Microsoft certifications
- ServiceNow ticketing
- Azure or Intune familiarity
Skills
Tier 2/3 supportActive DirectoryEndpoint managementNetworking fundamentalsAV equipmentIT project participationDocumentationCustomer service
Benefits
- Health insurance
- Retirement plan
- Paid time off
- Employee assistance program
- Professional development support