Customer Support Engineer Tier 2

About the role

Customer Success – Customer Support team at Zimperium provides technical assistance for its AI‑driven mobile security platform, ensuring customers can protect their mobile apps and devices. The Customer Support Engineer Tier 2 delivers Android/iOS application troubleshooting, creates knowledge‑base articles, and collaborates with product and engineering to resolve complex issues. Remote‑India role focuses on high‑quality support, SLA adherence, and customer satisfaction.

What you’ll do

• Provide technical support for Android and iOS applications, diagnosing and resolving issues
• Collaborate with cross‑functional teams to troubleshoot complex technical problems
• Develop and maintain troubleshooting guides and knowledge‑base articles
• Maintain high customer satisfaction through timely updates and SLA compliance

What you’ll bring

5+ years in customer support for software security technologies

Nice to have

• Strong understanding of Android/iOS app development and debugging tools (Android Studio, Xcode)
• Experience with Java, scripting languages, and SQL
• Excellent communication and collaboration skills
• Knowledge of SaaS delivery models

Skills

Education

Bachelor's degree in Computer Science or related field