Customer Support Engineer (OEM Support)

About the role

Commercial Vehicle Solutions (CVS) division at ZF drives the future of commercial transportation ecosystems. As a Customer Support Engineer (OEM Support) you will manage OEM relationships, lead quality and field issue investigations, coordinate production and supplier actions, and produce detailed documentation and audit support. Based in Lucknow, India, this role is on-site at the ZF facility.

What you’ll do

• Serve as primary interface for OEM customers, building relationships with quality, production and procurement teams
• Manage customer complaints and field failures through root cause analysis and corrective actions
• Coordinate with internal functions and suppliers to resolve quality issues across manufacturing sites
• Support OEMs via regular reviews, issue resolution, KPI monitoring and reporting
• Prepare quality documentation including 8D/CAPA reports, MIS reports and performance dashboards
• Assist in customer and plant audits, ensuring compliance and driving continuous improvement

What you’ll bring

• Bachelor's Degree in Mechanical, Automobile or Production Engineering
• 4-10 years experience in automotive OEM customer support, quality or manufacturing
• Experience handling Tata Motors or other automotive OEM customers preferred
• Strong communication skills

Skills

Benefits

• Innovation and Technology Leadership
• Diverse and Inclusive Culture
• Career Development opportunities
• Global Presence with international project collaboration
• Sustainability Focus

Education

Bachelor's Degree