Support Engineer, Amazon Leo Enterprise Customer Support

About the role

SATCOM Technical Support team provides critical network operations for Amazon Leo satellite broadband service. The Support Engineer resolves escalated satellite network issues, analyzes latency, jitter and packet loss data, and restores optimal service while documenting solutions and guiding customers and internal teams. Hyderabad office, on-site with rotating shift schedules and variable days off.

What you’ll do

• Handle escalated cases involving service degradation
• Analyze performance metrics and system configurations to restore service
• Develop and document technical solutions for knowledge base
• Provide advanced technical guidance to customers and internal teams
• Collaborate with cross‑functional teams to resolve complex network issues

What you’ll bring

• 4+ years network and OS support experience
• Hands‑on network design and troubleshooting (TCP/IP, BGP, SD‑WAN, MPLS, DNS, DHCP)
• Experience with RF fundamentals and satellite ground equipment
• L3 NOC operations with emergency response and on‑call support

Nice to have

• Experience in teleport operations or military SATCOM environments
• Knowledge of multi‑band antenna configurations and ACU remote monitoring
• Understanding of AWS networking concepts

Skills