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Hiring companyAmazon
Verified today
Support Engineer, Amazon Leo Enterprise Customer Support
Hyderabad, TS, IND Full-time On-site
About the role
SATCOM Technical Support team at Amazon Leo works to deliver fast, affordable broadband via a satellite constellation, bridging the digital divide. The Support Engineer resolves escalated satellite network issues, analyzes performance data, and collaborates with cross‑functional teams to restore service. Hyderabad, TS, IND, on-site.
What you’ll do
- Troubleshoot complex satellite network issues
- Analyze latency, jitter, packet loss and system configurations
- Document technical solutions and update knowledge base
- Provide advanced guidance to customers and internal teams
- Coordinate with cross‑functional teams to resolve service degradations
What you’ll bring
- 3+ years network and OS support
- RF fundamentals and satellite ground equipment experience
- Strong analytical and customer escalation resolution skills
- NOC operations with emergency response and on‑call support
Skills
Satellite communicationsNetwork troubleshootingRF fundamentalsNOC operationsLinux networkingPerformance analysisTechnical documentationCustomer escalation management