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Hiring companyAccenture
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Technology Support Engineer
Bengaluru,India Full-time
About the role
Technology Support Engineer on Accenture's Platform Engineering team. Resolves incidents across video conferencing infrastructure, creates RFCs, updates knowledge base, and collaborates with vendors to maintain operational stability. Bengaluru, India, on-site (additional location Gurugram).
What you’ll do
- Resolve incidents and problems across business system components
- Create and implement Requests for Change (RFC)
- Update knowledge base articles for troubleshooting
- Collaborate with vendors and service management teams
- Develop and maintain operational documentation
What you’ll bring
- 2 years experience in video conferencing infrastructure
- Strong understanding of network protocols
Nice to have
15 years of full‑time education (bachelor’s degree)
Skills
Video ConferencingNetwork ProtocolsIncident ManagementRFC CreationKnowledge Base