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Hiring companyMajesco Software and Solutions India Private Limited

Verified today

Technical Account Manager

Remote Working, India Full-time Remote

About the role

Majesco Premium Support team partners with insurance customers to maximize value from Majesco solutions. The Technical Account Manager acts as a trusted technical advisor, building strong relationships, managing escalations, and driving upgrade projects across assigned accounts. Remote, India, fully remote work model.

What you’ll do

  • Build and maintain executive‑level relationships with premium support customers
  • Own incident escalations, coordinate resolution with internal teams, and communicate status
  • Develop and execute upgrade and version‑currency project plans
  • Conduct regular cadence meetings and provide operational health updates
  • Identify product gaps and collaborate on solutions to drive customer success

What you’ll bring

  • Bachelor's degree or global equivalent
  • 10+ years customer engagement or technical support experience
  • 3-5 years insurance technology experience
  • ITIL Foundations certification preferred
  • TOGAF or Agile Product Owner certification a plus

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