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Hiring companyModeln
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Principal System Administrator
Hyderabad,India Full-time
About the role
Principal System Administrator on Modeln’s Global Customer Success team, owning and evolving the Salesforce Service Cloud for a complex, engineer‑led support organization. Designs nuanced, non‑linear workflows, integrates with Microsoft Fabric, Gainsight, Slack, Jira, and AI platforms, and leads AI‑enabled tool implementation to enhance support efficiency. Hyderabad, India, Hybrid work model.
What you’ll do
- Own Salesforce Service Cloud configuration for support
- Design case lifecycle, routing, and automation
- Integrate Salesforce with external systems
- Implement AI‑enabled tools and guardrails
- Collaborate with Support Ops, IT, and product teams
- Ensure data integrity and scalability
- Establish change management and governance
Skills
Salesforce Service CloudFlowsAutomationData ModelingIntegrationAI PlatformsMicrosoft FabricGainsight
Benefits
- Competitive salary
- Health benefits
- Remote flexibility
- Professional development
- Performance bonuses