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Hiring companylitellm
Verified today
Forward Deployed Engineer
India Full-time Remote
About the role
LiteLLM is the world's most popular AI Gateway, trusted by companies like Adobe, Netflix, and NASA. As a Forward Deployed Engineer, you will own the support queue, diagnose customer issues, and drive customers to success with the product. This is a technical, developer-focused role based in India and performed remotely.
What you’ll do
- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer issues in their specific environments
- Submit pull requests for bug fixes and improvements where needed
- Act as the technical voice of the customer back to engineering
What you’ll bring
- Technical depth and real familiarity with the LiteLLM product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Metrics-driven and hardworking, ready to move through a high volume of tickets
- A strong bias toward understanding problems deeply
Skills
LiteLLM product familiarityTechnical troubleshootingRoot cause analysisCustomer supportPull request workflowMetrics-driven executionDeveloper tool support
Benefits
- Competitive salary
- Health benefits
- Dental benefits
- Vision benefits
- 401k plan with 3.5% match