Sr Manager Technology - Infrastructure Engineering Operations

About the role

The Sr. Manager, Infrastructure Engineering Operations at Williams-Sonoma, Inc. leads operational engineering teams within the India Technology Center, supporting enterprise infrastructure platforms that power the company's global digital commerce and retail operations. Day-to-day, the role combines hands-on technical leadership across Windows, Linux, virtualization, storage, and automation domains with operational governance, incident management, automation enablement, and people development. The position reports to the Director, Technology Solutions Infrastructure and operates on a hybrid work model in India.

What you’ll do

• Lead and scale high-performing operational engineering teams supporting enterprise infrastructure platforms
• Provide hands-on technical leadership and operational direction across infrastructure domains including Windows, Linux, virtualization, storage, enterprise tooling, and automation platforms
• Lead technical discussions involving operational risk, infrastructure reliability, automation strategy, incident management, and platform operational readiness
• Drive automation-first operational maturity by reducing repetitive manual effort and improving operational scalability
• Own operational governance processes including incident management, change management, escalation management, and continuous service improvement initiatives
• Improve service reliability, Mean Time to Resolution (MTTR), monitoring effectiveness, operational documentation, and engineering consistency
• Mentor engineers through technical coaching, operational leadership, and engineering best practices
• Lead operational readiness activities for peak retail periods and major enterprise initiatives

What you’ll bring

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience)
• 10+ years of enterprise infrastructure operations or systems engineering experience
• 5+ years of technical leadership and people management experience leading enterprise infrastructure engineering or operations teams
• Proven experience leading enterprise infrastructure engineering or operational engineering teams in large-scale production environments
• Solid technical depth across enterprise infrastructure technologies, operational engineering, automation, and platform reliability practices
• Deep understanding of building systems with cross-domain building blocks including Windows, Linux, virtualization, storage, monitoring, automation, and operational tooling
• Experience managing complex incident response, operational governance, and major incident management processes
• Strong understanding of automation practices including scripting, orchestration, infrastructure-as-code, and operational tooling

Nice to have

• Experience supporting retail, eCommerce, or other large-scale customer-facing global enterprise environments preferred
• Experience supporting highly seasonal or peak-event operational environments is a plus

Skills

Benefits

• Comprehensive benefits to support associates and their families
• Build and operate large-scale digital commerce platforms serving millions of customers worldwide

Education

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience).