MI
Hiring companyMitsogo Inc
Verified today
Documentation Specialist
Chennai, Tamil Nadu, India
About the role
The Documentation Specialist will lead the organization and long-term storage of company documents, ensuring easy access for various departments. The role involves reviewing current documentation, identifying gaps, and creating or revising documents to standardize processes. The specialist will also refactor legacy documentation, interview subject matter experts, and support business process evaluations and design. The ideal candidate has strong technical writing skills, experience with IT and process industry standards, and proficiency in MS Office applications.
What you’ll do
- Review documentation against business processes and industry standards
- Identify gaps and plan documentation timelines
- Create and revise documentation for standardized business processes
- Refactor legacy documentation into new formats
- Consolidate documentation from multiple sources
- Interview subject matter experts to document processes
- Support business process evaluations and design
- Create 'as is' and 'to be' documentation for new processes
- Develop and curate an internal documentation repository
What you’ll bring
- Bachelor's degree from an accredited institution
- 4-8 years of experience in documentation creation and curation
- Advanced skills in MS Office (Word, Excel, SharePoint) and Worktext Markup
Skills
Technical and process documentation writingIT and process industry standards (e.g., ITIL)Process and procedures documentationRequirements gatheringUser-friendly content creation
Education
Bachelor's degree