Customer Service Executive

About the role

Customer Service team at Muthoot FinCorp focuses on delivering quality financial services to customers in Bilaspur. The Customer Service Executive ensures process adherence, handles daily transactions, promotes products, and drives customer acquisition and retention. Bilaspur, on-site, full-time position.

What you’ll do

• Ensure quality of business and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and potential customers
• Achieve productivity targets contributing to branch profitability
• Promote products and services, consistently cross-sell and up-sell
• Conduct promotional activities for marketing and drive referral programs
• Handle day-to-day transactions and valuables
• Maintain data and records related to daily transactions
• Retain customers by improving their financial well‑being

What you’ll bring

• Graduate degree
• 0-3 years experience in lending or financial services
• Proficiency in local language and English
• Digital mindset
• Relationship building
• Cross-selling and upselling skills
• Business development experience
• Effective time management

Skills

Education

Graduate