Customer Service Executive

About the role

The Customer Service Executive at Professional Service Industries (PSI) in Tiruppur South, Tamil Nadu, India, plays a pivotal role in ensuring timely and effective customer support. Responsible for handling inbound calls, addressing inquiries, and providing accurate information, the executive works closely with the Customer Care team to meet service level objectives. Key duties include following up on customer feedback, making proactive cold calls for business development, and updating clients on service status. The role requires strong communication skills, a solid understanding of textile testing processes, and prior experience in call centers or BPO environments. Candidates should hold a degree—preferably in science—and demonstrate at least five years of relevant experience, or a diploma with eight years of experience. This full‑time position offers an opportunity to contribute to PSI’s commitment to quality assurance and customer satisfaction.

What you’ll do

• Attend and respond to customer calls promptly
• Achieve department goals using best practices
• Assist team with business-related calls
• Follow up on customer queries and gather feedback
• Make cold calls for business development
• Update customers on service status

What you’ll bring

• Any degree (preferably science)
• Good command in English
• Prior experience in Customer Service/Call Centers
• Basic knowledge of textile testing
• B.Tech with ≥5 years experience or Diploma with ≥8 years