Customer Support Associate

About the role

Laundryheap, a fast-growing UK-based tech startup specializing in on-demand laundry and dry cleaning services across multiple countries, seeks a Customer Support Associate for its Bengaluru office. The role involves managing customer inquiries via email and live chat, handling escalations, and ensuring high satisfaction standards during night shifts. This is an on-site position requiring flexibility with working hours.

What you’ll do

• Responding accurately and timely through all communication channels, including email and live chat
• Maintaining customer contact for all conversations escalated
• Liaising with stakeholders to resolve customer complaints using correct escalation procedures
• Creating invoices through the online ordering system
• Acting as an ambassador for Laundryheap to promote the brand positively

What you’ll bring

• 2+ years of experience in customer service and escalation management (Chat/Email)
• High Proficiency in English (both spoken and written)
• Prior contact with Intercom or any other relevant software
• Email / live chat customer support experience
• Proficient in Google Sheets skills

Skills

Benefits

• Competitive salary package + Shift allowance
• Comprehensive health insurance coverage
• Opportunities to learn and grow in a fast-growing global company