Operations Analyst, AU Payments Servicing

About the role

The Operations Analyst for AU Payments Servicing at ANZ leads the resolution of complex, high-risk payment discrepancies to ensure financial accuracy, regulatory compliance, and operational efficiency. Day-to-day work involves investigating escalated payment issues across multiple jurisdictions, mentoring junior analysts, driving process improvements, and collaborating with cross-functional teams to mitigate systemic risks. This permanent role is based in Bengaluru on an Early Morning Shift (4 AM Login).

What you’ll do

• Leading complex payment investigations by analyzing high-value and escalated payment discrepancies across multiple jurisdictions, ensuring timely and accurate resolution.
• Driving risk and compliance excellence by ensuring all investigations adhere to regulatory requirements, internal controls, and audit standards.
• Collaborating with key stakeholders across Operations, Compliance, banking partners, and clients to resolve critical payment issues and manage escalations.
• Mentoring and supporting team members by reviewing case quality, providing guidance to junior analysts, and fostering continuous learning.
• Enhancing processes and operational efficiency by identifying recurring issues, performing root cause analysis, and recommending improvements.
• Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement to enhance service delivery.

What you’ll bring

• A minimum of 2 years of experience in payments, transaction processing, or banking operations within the banking, fintech, or corporate treasury sector.
• A Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• Strong knowledge of payment operations and regulatory requirements, including AML, KYC, OFAC, and data privacy standards.
• Proven experience in investigating payment discrepancies, resolving transaction exceptions, and managing escalations.
• Exceptional attention to detail with the ability to accurately review, analyze, and interpret transaction records and system-generated data.
• Excellent communication and stakeholder management skills to collaborate across Operations, Finance, Compliance, and Technology teams.
• Strong technical proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP or Oracle.
• Ability to lead complex payment investigations and ensure timely, accurate resolution of high-value discrepancies.

Skills

Benefits

• Flexible working options, including hybrid work where the role allows it.
• Access to health and wellbeing services.

Education

A Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.