Senior MS Security Engineer - SIEM

About the role

NTT DATA is a global business and technology services leader offering enterprise-scale AI, cloud, security, and digital infrastructure solutions. As a Senior MS Security Engineer - SIEM (Security Managed Services Engineer L2) based in Chennai, India, you will ensure clients' security infrastructures remain operational by monitoring, investigating, and resolving technical incidents and client tickets within agreed SLAs. You will manage work queues, execute approved changes, support L1 triage and escalations, collaborate with automation teams to automate routine tasks, and contribute to trend analysis and quality audits. This is an on-site, full-time role.

What you’ll do

• Monitor, identify, investigate, and resolve technical incidents and problems to restore service efficiently
• Handle client requests or tickets with technical expertise, resolving them within agreed SLA
• Actively manage work queues, perform operational tasks, and update tickets with resolution actions
• Log incidents promptly, provide second-level support, and communicate with other teams and clients to extend support when needed
• Execute changes responsibly, flag risks and mitigation plans, and ensure proper approvals
• Work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless shift handovers
• Audit incident and request tickets for quality, recommend improvements, and contribute to trend analysis reports to identify automation opportunities
• Assist L1 Security Engineers with triage and troubleshooting as the go-to for initial client escalations, and support project work when required

What you’ll bring

• Experience with managed services handling security infrastructure
• Working knowledge of ticketing tools, preferably ServiceNow
• Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience
• Proficiency in active listening, including paraphrasing and probing for further information
• Excellent planning skills with ability to anticipate and adjust to changing circumstances
• Strong ability to communicate and engage across different cultures and social groups
• Client-focused mindset prioritizing client needs and positive experience
• Ability to work well under pressure and willingness to put in longer hours when necessary

Skills

Education

Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.