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Hiring companyAT&T
Verified today
ServiceNow Production Support Specialist, Tier 1
Hyderabad, India Full-time On-site
About the role
ServiceNow Platform Production Support team at AT&T India ensures the ServiceNow environment runs smoothly for enterprise users. The Tier 1 Production Support Specialist troubleshoots incidents, fulfills service requests, monitors alerts, and escalates complex issues to Tier 2, working in rotational shifts. Bengaluru and Hyderabad, India, on-site work model.
What you’ll do
- Monitor ServiceNow queues and resolve incidents within SLA
- Process standard service requests and configuration changes
- Create and update knowledge articles
- Escalate unresolved issues to Tier 2/3 with documentation
- Participate in shift handovers and daily operational reviews
What you’ll bring
- 5+ years ServiceNow platform support
- Strong ITIL knowledge
- Experience with incident and request management
- Proficient in troubleshooting ServiceNow workflows
- Ability to work rotational shifts
Nice to have
- ServiceNow Certified System Administrator
- ITIL Foundation certification preferred
Skills
ServiceNowITILIncident ManagementRequest FulfilmentAlert MonitoringKnowledge ManagementRotational ShiftsCustomer Support