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Hiring companyEasyship
Verified today
Backend Engineer L3 Tech Support
Bangalore, Karnataka, India Full-time On-site
About the role
Support Engineering team at Easyship builds and maintains the global shipping platform that powers millions of shipments across 200+ destinations. The Backend Engineer L3 Tech Support investigates complex technical issues, leads on‑call rotations, and creates monitoring, alerting, and automation tools to improve troubleshooting efficiency. Bangalore office, on-site, flexible APAC/European hours, 4 weeks remote per year.
What you’ll do
- Investigate and resolve escalated technical issues
- Participate in on‑call rotation for platform coverage
- Collaborate with engineering to fix root‑cause platform problems
- Build tools, scripts, and automation for support efficiency
- Maintain and improve logging, monitoring, and alerting systems
- Document resolutions, processes, and best practices
- Develop knowledge‑base articles for L1/L2 teams
- Work with product and engineering to translate customer issues into platform improvements
What you’ll bring
- 3+ years technical support or software engineering experience
- Strong troubleshooting of backend web apps, APIs, cloud infrastructure
Nice to have
- Experience with PostgreSQL or MySQL
- Experience with Elasticsearch
- Familiarity with Docker, Kubernetes
- Experience with GCP, AWS, or Azure
- Knowledge of Prometheus, Grafana, or Datadog
Skills
Backend troubleshootingAPI integrationCloud infrastructureMonitoring & alertingAutomation scriptingDocker/KubernetesRelational databasesElasticsearch
Benefits
- Generous remuneration and stock units
- Comprehensive health coverage
- Gym and wellness expense reimbursement
- 4 weeks remote work per year
- Generous vacation, duvet days, and mental health days