Client Operations Manager

About the role

LogiNext is hiring a Client Operations Manager in Mumbai, Maharashtra, India to join its fast-growing Client Operations team. The role involves serving as a reliable technical advisor to clients, leading technology operations throughout the client journey, and supporting enterprise implementations of LogiNext’s SaaS platform. Day-to-day work includes ensuring smooth project implementation and execution, training clients on product features, resolving tickets within SLA, maintaining CRM data integrity, and collaborating with clients to resolve product queries. The manager also owns NPS, product adoption, change management, and user certification, while providing structured feedback and product suggestions to senior management. The posting notes a willingness to travel around 100% of the time within and between cities.

What you’ll do

• Ensure smooth implementation and execution of projects with immediate support to product users
• Train clients on all product features to maximize utility and value, with timely ticket resolution and SLA compliance
• Collaborate with clients daily, weekly, and monthly to resolve product-related queries
• Maintain data sanctity on CRM and keep all stakeholders updated
• Take single-handed responsibility for NPS, product adoption, change management, and user certification
• Communicate relevant business information, provide structured feedback to senior management, and make internal product suggestions
• Monitor service levels and act as the point of contact for all complex problems, resolving on-ground issues effectively and efficiently

What you’ll bring

• Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field
• 4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products
• Expert in using cloud software such as Google Analytics, Ticketing Management, CRM, and system integration software (Postman) and API standards
• Hands-on experience with MS Office (especially PowerPoint, Word, and Excel)
• Excellent written and verbal communication skills with the ability to persuade, influence, negotiate, and make formal presentations
• Flexible, fast-adaptive nature with a positive approach, ability to meet aggressive deadlines and work under continual pressure
• Willingness to travel around 100% of the time within the city and between cities
• Problem-solver mindset with genuine interest in learning by doing

Nice to have

Confident and dynamic personality that can bring fun to the team, with a sense of humour as a plus

Skills

Education

Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field