About the role

TM-Field Tech Operations at Cognizant's Technology & Engineering Operations department seeks a Solutions Manager to bridge operational capabilities with new business opportunities in Hyderabad, Telangana, India. Day-to-day, you will lead RFP responses and content management, design customized field operations and ML/AI human-in-the-loop solutions, develop verticalized BPO offerings, and provide operations business support. This hybrid role requires flexibility across multi-geo time zones.

What you’ll do

Act as the primary liaison between the operations team and the central business development unit, ensuring seamless communication and information flow
Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs), ensuring alignment with client needs and operational strengths
Translate current operational capabilities and service delivery models into clear, concise, and persuasive content for proposals and presentations
Develop, maintain, and regularly update a robust repository of case studies, success stories, and detailed operational documentation to support RFP responses and new deal pursuits
Design and develop tailored business process operational solutions across service lines including field operations, location-based services, ML/AI human-in-the-loop training, data annotation and label
Collaborate closely with operations, technology, and sales teams to ensure proposed solutions are feasible, scalable, and meet client requirements
Lead the development of customized, vertical-specific BPO offerings within key industries focusing on Location-based services, Autonomous Vehicles, and Micromobility
Conduct market research and competitive analysis to identify opportunities for new service offerings and differentiate solutions

What you’ll bring

8+ years of experience in solution design, operations delivery, process transitions, or process excellence in business process services
Proven experience in a solutions-focused role within business process services (BPS)
Strong understanding of BPS operations, including processes, technologies, and best practices
Experience with industries such as Retail, Telecom, Insurance, Travel & Hospitality, and Healthcare
Demonstrated ability to translate technical and operational details into client-facing value propositions
Experience in developing RFP responses and creating compelling proposals
Knowledge of working in MS Office packages and Google Workspace
Strong analytical and problem-solving skills with excellent written and verbal communication skills

Nice to have

MBA/ PMP - Scrum/ Six Sigma preferred
Familiarity with emerging technologies like Location Based Services (LBS), Human-in-the-Loop (HITL) operations for AI/ML training, Autonomous vehicles (HITL) and micromobility is highly desirable
Ability to work independently and collaboratively in a fast-paced environment while managing work balance across multi-geo stakeholders
Willingness to work flexi hours to match time-zones such as CET, EST, PST
Proficiency in creating impactful presentations and reports for exec reviews (AVPs++, Business Unit heads etc.)

Skills

RFP Response & Content ManagementCustomized Solutions DevelopmentVerticalized BPO Offerings DevelopmentOperations Business SupportMS Office packagesGoogle WorkspaceLocation Based Services (LBS)Human-in-the-Loop (HITL) operations for AI/ML training

Education

MBA/ PMP - Scrum/ Six Sigma preferred