Networking Technical Services Systems Integration Specialist

About the role

Networking Technical Services Systems Integration Specialist at NTT DATA focuses on providing technical support to clients, compiling clear technical specifications, creating backup solutions, and pursuing professional certifications while developing business knowledge. Responsibilities include interacting with clients on site and remotely, escalating issues, writing reports and proposals, documenting SOPs, coaching junior engineers, coordinating activities, contributing to design work, owning relevant technologies, and performing related tasks. Candidates should have seasoned understanding of technical design and business principles, project fundamentals, installation execution, customer engagement, domain specialist knowledge, verbal communication, proactive problem solving, pressure handling, and coaching skills. Academic requirement is a Bachelor’s degree or equivalent in Information Technology or Computing. Professional certifications in networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP, and Cisco Dev Net are required.

What you’ll do

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

What you’ll bring

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Education

Bachelor's