About the role

Field Excellence – CRM team drives high‑quality CRM support and operational excellence across the JAPAC region. The Business Analyst defines and embeds best‑in‑class CRM standards, conducts root‑cause analysis, partners with stakeholders to translate needs into solutions, and leverages automation and AI‑enabled tools to improve efficiency. Hyderabad, India, on‑site work model, relocation assistance available.

What you’ll do

Define and embed CRM and Field Excellence standards
Conduct root‑cause analysis and implement sustainable solutions
Provide high‑quality CRM assistance to affiliates and markets
Partner with business stakeholders to clarify needs and support solutioning
Collaborate with technical and operations teams for alignment and delivery
Utilize automation and AI‑enabled tools to enhance efficiency
Refine support models using data insights and performance metrics
Contribute to documentation, training, and adoption of new capabilities

What you’ll bring

5 years experience in Pharma or Business Analysis
Bachelor's degree in Business, IT, CS or Life Sciences
Strong analytical and problem‑solving skills
Experience with MS Office (PowerPoint, Excel)
Fluency in English

Nice to have

Veeva or Salesforce CRM experience
CRM, Salesforce or Veeva certifications
SQL or data analysis tool knowledge

Skills

CRM analysisProcess optimizationStakeholder managementData insightsAutomation toolsAI enablementDocumentationTraining

Benefits

Supportive inclusive team
Global collaboration and learning opportunities
Flexible work arrangements