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Hiring companyEricsson
Active listing
Operational Excellence Manager
Gurgaon,Haryana,India Full-time On-site
About the role
Service Delivery team at Ericsson drives global efficiency through innovative delivery models and performance frameworks. The Operational Excellence Manager designs and implements transformative processes, oversees performance analytics, and leads automation and AI initiatives to enhance service delivery. Gurgaon, India, on-site, Full-time role focusing on strategy execution and stakeholder collaboration.
What you’ll bring
- 5+ years in Business Operations, Strategy, Consulting, Automation, AI & Analytics
- Experience in Telecom or IT domains
- Proficiency with Microsoft Tools
- Strong analytical and problem‑solving abilities
Nice to have
Bachelor's degree or higher (B.Tech/M.Tech, MBA preferred)
Skills
Performance managementProcess automationData analyticsAI/ML conceptsStakeholder engagementStrategic planningMicrosoft OfficeStorytelling
Education
Bachelor's degree or higher