Senior Customer Service Executive

About the role

Customer Service team at Muthoot FinCorp focuses on delivering high-quality financial services and enhancing customer satisfaction. The Senior Customer Service Executive ensures process adherence, drives cross‑selling and up‑selling, and manages daily transactions and customer relationships. Nagothane, on-site, with relocation assistance available.

What you’ll do

• Ensure quality of business and operational efficiency through proper process adherence
• Promote and maintain positive relations with customers and potential customers
• Achieve productivity targets contributing to branch profitability
• Cross‑sell and up‑sell products and conduct promotional activities for customer acquisition
• Handle day‑to‑day transactions and maintain related data and records

What you’ll bring

• Graduate degree
• 1+ year experience in lending or financial services

Skills