MF
Hiring companyMuthoot FinCorp
Verified today
Senior Customer Service Executive
Kareyanapalaya,India Full-time
About the role
Customer Service team at Muthoot FinCorp focuses on delivering high-quality financial services and enhancing customer satisfaction. The Senior Customer Service Executive ensures operational efficiency, promotes products, handles daily transactions, and drives customer acquisition through promotional activities. Kareyanapalaya, on-site, full-time.
What you’ll do
- Ensure quality of business and operational efficiency through process adherence
- Promote and maintain positive relations with customers and contacts
- Achieve productivity targets contributing to branch profitability
- Cross-sell and up-sell products consistently
- Conduct promotional activities for marketing and referral programs
- Handle day-to-day transactions and valuables
- Maintain data and records of daily transactions
- Retain customers to improve financial well-being
What you’ll bring
1 year experience in lending/financial services
Nice to have
Graduate degree
Skills
Result OrientationCustomer ServiceDigital MindsetRelationship BuildingProcess KnowledgeTime ManagementCross SellingBusiness Development
Education
Graduate