NG
Hiring companyNatWest Group
Active listing
Customer Service & Operations Delivery Manager
Gurugram,India Full-time On-site
About the role
Private Banking Wealth Management (PBWM) team at NatWest Digital Services India focuses on delivering seamless customer experiences for high‑net‑worth clients. The Customer Service & Operations Delivery Manager analyzes regulatory and process changes, produces policy reports, drives team performance, and ensures compliance across Private Banking operations. Bengaluru and Gurugram, on‑site work model, 45‑hour week, relocation assistance available.
What you’ll do
- Produce policy reports and management information
- Log incidents and identify operational trends
- Drive team performance and measure KPIs
- Support personal development and capability building
- Review and improve processes
- Act as internal consultant for standards and controls
- Maintain business continuity plans
What you’ll bring
- Banking operations experience
- Private Banking knowledge
- Regulatory framework understanding
- Process management expertise
- Banking products familiarity
Skills
Operations ManagementProcess ImprovementRegulatory ComplianceStakeholder ManagementData AnalysisTeam Leadership