Senior Customer Service Executive

About the role

Customer Service Team at Muthoot FinCorp focuses on delivering high‑quality financial services and enhancing customer satisfaction. The Senior Customer Service Executive ensures process adherence, drives cross‑selling, and manages daily transactions while maintaining strong customer relationships. Based in Bawana, on‑site work required, with opportunities for career growth in financial services.

What you’ll do

• Ensure quality and operational efficiency through process adherence
• Promote positive relations with customers and contacts
• Achieve productivity targets to support branch profitability
• Cross‑sell and up‑sell products during customer interactions
• Conduct promotional activities and referral programs
• Handle day‑to‑day transactions and maintain records

What you’ll bring

Graduate degree

Nice to have

1 year experience in lending or financial services

Skills