Administrative Services Associate Representative

About the role

As an Administrative Services Associate Representative at Cigna Healthcare (a division of The Cigna Group) in Bengaluru, India, you will support the accurate and timely execution of core operational processes within a functional area such as Claims, Eligibility, Admin, or Customer Service Support. Day-to-day work involves completing daily operational tasks per SOPs, ensuring accuracy and compliance, escalating exceptions, collaborating with peers and supervisors, and supporting data entry and simple reporting. This is an on-site, full-time role welcoming 0–1 years of experience or internship/entry-level background, with training provided.

What you’ll do

• Complete daily operational tasks in line with SOPs and business rules (e.g., claim intake, eligibility updates, admin processing, document handling, data entry).
• Follow defined workflows accurately to meet quality and productivity targets.
• Process cases independently and escalate exceptions or unclear scenarios to senior team members or supervisors.
• Maintain up-to-date knowledge of required tools, systems, and procedures for your function.
• Ensure all work meets accuracy and quality requirements and follow compliance, regulatory, audit, and data-protection standards.
• Flag errors, inconsistencies, or potential risks to your team lead early and support quality checks when assigned.
• Follow standard procedures closely, identify when something does not match expected processes, and suggest small improvements or highlight recurring issues.
• Enter, update, or validate data accurately in systems and support simple data reviews (e.g., checking for missing fields, identifying basic discrepancies).

What you’ll bring

• 0–1 years of experience in an operations environment (claims, admin, eligibility, onboarding, customer service support, or similar); internship or entry-level experience welcomed.
• Strong attention to detail and accuracy in processing work.
• Comfortable following structured SOPs and workflows.
• Reliable, consistent, and able to meet deadlines.
• Good communication skills for working with peers and supervisors.
• Basic analytical ability to identify simple errors or issues.
• Customer-focused mindset, even in back-office tasks.
• Adaptable to changes, new processes, and shifting priorities.

Skills