About the role

Client Support team at S&P Global expands to sustain momentum, delivering unparalleled customer experiences for a global clientele. The Senior Specialist resolves client inquiries, collaborates with product and development teams to fix bugs, and supports UAT and root cause analysis across financial reporting SaaS platforms. Based in Noida, India, on-site role with hybrid flexibility as needed.

What you’ll do

Address customer inquiries and resolve issues within timelines
Assist clients in using the solution and troubleshooting reporting challenges
Collaborate with product, support, and development teams to identify and fix bugs
Escalate issues promptly and ensure follow‑up until resolution
Support validation or UAT for issue resolution
Contribute to client‑specific projects as required
Conduct root cause analysis of data inconsistencies
Review data in Excel, JSON, XML, FPML against specifications

What you’ll bring

Bachelor's or Master's degree in business administration, technology, or related field
Financial certifications such as FRM or CFA a plus
Proficiency in Excel, SQL, and API concepts
Experience in financial markets or fintech
Understanding of trade lifecycle across securities finance, exchange-traded, and OTC derivatives
Familiarity with regulatory reporting regimes (SFTR, MiFID, EMIR, etc.)
Critical thinking and problem solving skills
Ability to query and extract data from databases

Skills

ExcelSQLAPI integrationFinancial marketsRegulatory reportingTrade lifecycleData analysisRoot cause analysis

Benefits

Health & wellness coverage
Generous time off
Continuous learning resources
Retirement planning and financial wellness programs
Family friendly perks

Education

Bachelor's or Master's degree in business administration, technology, or related field