About the role

Shell Projects and Technology team drives digital innovation across the energy business. The Associate Site Reliability Engineer supports end‑to‑end operations of Power Platform and Copilot Studio services, resolves incidents, performs trend analysis and improves processes while collaborating with COE, architects and vendors. Bangalore, India – On-site work model.

What you’ll do

Support end‑to‑end application operations for Power Platform and Copilot Studio services
Participate in technical issue resolution and incident management
Collaborate with COE, architects, vendors and other teams for onboarding and change implementation
Review technical changes and provide inputs for approvals
Perform trend analysis and drive continuous improvement initiatives
Maintain runbooks, support documentation and operational procedures
Manage vendor discussions on service reviews, license usage and ticket management
Act as incident coordination point within assigned time zone

What you’ll bring

Bachelor's degree with 3-5 years relevant experience
Hands‑on experience with Power Platform and Copilot Studio technologies (Power Apps, Power Automate, Copilot Studio, C#, .NET Core, Azure Functions, Dataverse, PowerShell, API integration)
Strong analytical and problem‑solving skills
Basic understanding of ITIL framework
Production support experience for Power Platform and Copilot Studio services
Excellent communication skills for global stakeholder interaction
Ability to work across teams, cultures and time zones
Experience in coordination, issue tracking and stakeholder collaboration

Skills

Power PlatformCopilot StudioAzure FunctionsC#.NET CoreITILIncident ManagementVendor Coordination

Benefits

Flexible working hours and remote/mobile options
Competitive starting salary with annual performance increase
Paid parental leave for all parents
Access to a wide range of training and development programmes
Inclusive, values‑led culture

Education

Bachelor's degree