Active listing
Vice President Technology Client Solutioning and Service Delivery
About the role
Technology Solutions Delivery at EXL drives revenue growth and seamless client transitions through innovative technology solutions. The Vice President leads presales, client solutioning, and service delivery across Data & AI, Cloud, Digital Workplace, Contact Center, and Network domains, partnering with sales, providers, and cross‑functional teams. Based in Noida, hybrid work model, overseeing global engagements and ensuring 99.99% service availability.
What you’ll do
- Lead technology presales and client solutioning for new business growth
- Drive RFP responses, solution design, due diligence, and contracting support
- Shape innovative solutions across Data & AI, Cloud, Digital Workplace, Contact Center, Network
- Ensure seamless client transitions with governance and risk management
- Own service delivery outcomes including availability, cost, compliance, and quality
- Influence stakeholders through value articulation and senior leadership engagement
- Identify and implement AI‑led use cases to improve operations and service efficiency
What you’ll bring
- Bachelor's degree in IT or Computer Science
- 20 years technology presales and service delivery experience
- 5+ years leadership role
- Expertise in Cloud platforms, AI technologies, Digital Workplace, Contact Center, Network services
- Service Management and tooling knowledge
- ITIL or PMP certification
Skills
Education
Bachelor's Degree