Technical Support Engineer

About the role

Technical Support Engineering at Five9 focuses on delivering seamless cloud contact center experiences. The role troubleshoots and resolves technical issues for customers, conducts log analysis, and implements solutions across Windows, Linux, and SQL environments while supporting omni‑channel contact center platforms. Chennai, India, on-site office work, with opportunities to engage with leading contact center technologies.

What you’ll do

• Troubleshoot and resolve technical issues for customers
• Conduct log analysis to identify root causes
• Implement solutions in Windows and Linux environments
• Support omni‑channel contact center platforms
• Collaborate with engineering teams to address product bugs
• Maintain documentation of support processes
• Assist with outbound contact center product inquiries
• Ensure high customer satisfaction through consultative support

What you’ll bring

• 2+ years product support engineering
• knowledge of omni‑channel communication technologies
• experience with Windows OS, MS SQL, IIS
• log analysis and troubleshooting skills
• familiarity with IP networking, SQL, REST APIs
• Linux operating system experience
• experience with contact center software suites