Active listing
Senior Manager-Area Operations
About the role
Senior Manager – Area Operations leads the service function across a defined geographic area, driving operational excellence, safety, and customer satisfaction. The role requires designing and implementing maintenance systems, reducing callbacks, and optimizing labor hours. It involves managing a cross‑functional Service and Sales team, ensuring safety compliance, and fostering strong customer relationships through regular engagement. The manager also oversees inventory control, safety audits, and team recognition initiatives. With a focus on continuous improvement, the position requires strategic planning, manpower forecasting, and reporting to senior leadership. Candidates should bring a bachelor’s degree in Mechanical, Electrical, or Electronics Engineering, 10‑15 years of relevant experience, and strong leadership, communication, and analytical skills. This hybrid role blends on‑site presence with remote collaboration, supporting Otis’s global commitment to safety, quality, and customer service.
What you’ll do
- Conceptualize and implement maintenance systems and records
- Develop and improve rapport between customer and company
- Plan methods to reduce annualized hours per unit
- Ensure implementation of safety at all levels
- Manage Service & Service Sales team of the area
- Maintain healthy customer relationships
What you’ll bring
- Bachelor's in Mechanical/Electrical/Electronics Engineering
- 10-15 years of relevant experience
Skills
Education
Bachelor's