Quality Assurance Administrator

About the role

Wells Fargo seeks a Quality Assurance Administrator in Bengaluru to monitor call quality and oversee service monitors. The role involves documenting performance measures, providing staff feedback, and acting as a subject matter expert for internal and external customers. This full-time position requires 1-3 years of experience and operates on-site.

What you’ll do

• Monitor and evaluate the quality of inbound or outbound customer calls
• Document quality issues and performance measures for management review
• Oversee a group of service monitors
• Provide information and assist in the feedback and formal education process of other staff
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expert

What you’ll bring

• 1+ year of Quality Assurance support or equivalent experience
• Hands-on experience with quality check processes

Nice to have

Understanding of Mortgage & Bankruptcy processes

Skills