WF
Hiring companyWells Fargo
Verified yesterday
Quality Assurance Administrator
Bengaluru,India,India Full-time On-site
About the role
Wells Fargo Quality Assurance team ensures high standards for customer interactions. The QA Administrator monitors inbound and outbound call quality, documents issues, oversees service monitors, and supports staff education. Bengaluru, India, on-site role.
What you’ll do
- Monitor and evaluate call quality
- Document quality issues and performance measures
- Oversee a group of service monitors
- Assist staff with feedback and education
- Collaborate with internal and external customers
What you’ll bring
1+ year Quality Assurance support
Skills
Quality AssuranceCall MonitoringDocumentationCustomer ServiceTraining