Business Analyst - Transformation

About the role

HSBC is seeking an experienced Business Analyst - Transformation to join its Bangalore, Karnataka, India team. The role focuses on analysing end-to-end business processes and systems, supporting process re-engineering, and delivering change initiatives across Business, IT, and Operations. Day-to-day work includes performing impact assessments, building KPI scorecards, partnering with markets and regions on regulatory and customer dynamics, and supporting product direction and stakeholder management. The position is based in Bangalore.

What you’ll do

• Analyse end-to-end business processes and systems to understand design impacts across Business, IT, and Operations
• Support process re-engineering and provide detailed process design guidance, balancing risk, cost, and end-to-end efficiency
• Perform impact assessments for change requests (design/scope/time/budget/effort) and provide accurate delivery estimates for new requirements or scope changes
• Help build control structures and KPI scorecards to track milestones, budget, resourcing, and employee engagement; trigger mitigations where needed
• Partner with markets/regions to understand regulatory requirements plus customer and competitive dynamics
• Support the Product Owner by gathering customer insights and championing customer preferences to shape product direction
• Provide product/sector/market expertise and help ensure the product delivers a strong value proposition and targeted business benefits
• Support stakeholder management: showcase progress/products to stakeholders; manage defects and quality indicators within the delivery framework

What you’ll bring

• Excellent core Business Analyst capability with strong end-to-end requirements and solution design skills
• Highly analytical, detail-oriented approach to problem solving and decision support
• Proven experience working in cross-functional teams to drive effective requirements capture and alignment
• Solid background in business/process analysis, change delivery, and process re-engineering initiatives
• Experience planning and deploying both business and IT change initiatives
• Strong communication and interpersonal skills to influence and communicate confidently at all levels across the Group
• Ability to constructively challenge business intent to clarify needs and define robust requirements, solutions, and operating structures
• Strong organisation, planning, and time management skills to handle multiple large-scale responsibilities concurrently

Nice to have

Relevant certifications desirable, e.g., Change Management, Six Sigma/Black Belt

Skills