AC
Hiring companyAppian Corporation
Active listing
Director, Customer Success
Chennai,India Full-time On-site
About the role
Appian’s Chennai Shared Services Center (SSC) is the engine room powering global Customer Success delivery. As Director, Customer Success (Regional Leader), you build and scale a high‑performing team, set a culture of excellence, and own capacity, utilization, and financial governance. You lead people management, stakeholder alignment, and operational strategy while ensuring the SSC meets US headquarters’ expectations. The role is on‑site in Chennai, 5 days a week, with a focus on global impact and regional growth.
What you’ll do
- Define hiring profiles and manage headcount growth
- Establish and enforce performance standards and culture
- Own capacity visibility and consultant assignment decisions
- Drive billable utilization and resolve under‑utilization
- Govern regional finances and cost tracking
- Lead BAU steering cadence and staffing conflict resolution
- Own full people management lifecycle
- Collaborate with US HQ on strategy and execution
What you’ll bring
- 10+ years in operations or resource management
- Experience in global enterprise software or consulting
- Strong financial acumen with budget and charge‑back experience
- People management of large teams
- Stakeholder management across time zones
- Capacity planning and utilization expertise
- Leadership in a shared services or GCC environment
- MBA or advanced degree preferred
Skills
Team leadershipCapacity planningFinancial managementStakeholder engagementPerformance managementUtilization optimizationOperational governanceStrategic planning
Benefits
- Health coverage
- Employee Assistance Program
- Life and disability insurance
- Employee Stock Purchase Program
- Tuition reimbursement