Senior Community Associate

About the role

Community Team at WeWork India creates vibrant, collaborative workspaces that foster member connections and drive growth. The Senior Community Associate manages front‑desk operations, member onboarding, events, and building upkeep, ensuring a seamless member experience. Based in Mumbai, Maharashtra, India, this on‑site role works full‑time in the office environment.

What you’ll do

• Illustrate WeWork’s core values and support the Community Management team
• Create welcoming community environment through events and member relationships
• Manage front‑desk operations, greet guests, schedule tours, and handle check‑ins/outs
• Oversee membership initiatives, feedback collection, and net promoter score targets
• Drive ancillary revenue via up‑sells, special amenities, and event planning
• Assist with move‑ins/out, building maintenance, consumables ordering, and mail handling
• Coordinate ticketing requests, keycard activations, and third‑party support teams

What you’ll bring

• Bachelor's degree or Hospitality graduate
• 2-3 years customer service/hospitality or sales experience
• Strong verbal and written communication skills
• Exceptional organizational and multitasking abilities
• Demonstrated integrity, dependability, and empathy

Education

Bachelor's degree