Senior Enterprise Platform Support Engineer, AI & Cloud

About the role

Enterprise Platform Support team at FIS builds and operates an AI‑enabled banking platform for Tier‑1 financial institutions. The Senior Engineer troubleshoots complex production issues across application, platform and infrastructure layers, leveraging observability tools and AI‑driven insights to drive rapid root‑cause resolution. Works 24/7 rotational shifts, engaging directly with enterprise customers and collaborating with engineering and product teams. Based in Bangalore and Pune, on‑site work model.

What you’ll do

• Investigate and resolve complex production incidents across application, platform and infrastructure layers
• Analyze logs, metrics, traces and alerts to identify root causes
• Troubleshoot Kubernetes environments including pods, services, deployments and networking
• Engage directly with enterprise customers in real‑time incident resolution
• Communicate technical findings to technical and non‑technical stakeholders
• Use AI‑driven insights for incident detection and remediation validation
• Improve runbooks, dashboards, alerts and support processes
• Collaborate with engineering and product teams to enhance long‑term reliability

What you’ll bring

• 8+ years troubleshooting production or customer‑facing systems
• Hands‑on experience with Kubernetes and containerized environments
• Strong Linux, networking, API and service architecture knowledge
• Proven customer‑facing technical support or escalation experience
• Ability to analyze logs, metrics, traces and alerts
• Experience integrating AI tools or large language models in workflows
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Knowledge of IaC tools like Terraform or Helm

Skills

Benefits

• Opportunities to impact fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to community
• Competitive salary and benefits