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Executive/Sr. Executive - Voice
Mumbai, India Full-time On-site
About the role
We are seeking a dynamic Voice Executive to deliver outstanding customer service and drive sales through phone interactions. The role requires 6‑12 months of experience in customer service or sales, strong communication skills, and the ability to manage high call volumes while troubleshooting issues efficiently. The candidate will provide empathetic support, resolve inquiries, and continuously improve retention processes. They will also pursue sales targets using persuasive communication. This full‑time position is based in Mumbai, India, and offers the opportunity to grow within a professional environment.
What you’ll do
- Provide exceptional voice service
- Handle high call volumes efficiently
- Troubleshoot and resolve issues
- Communicate empathetically
- Improve retention processes
- Achieve sales targets
What you’ll bring
6-12 months experience in customer service or sales.
Skills
Excellent phone communication skillsHigh call volume managementProblem‑solving and troubleshootingEmpathy and customer focusSales and persuasion skills